Customer Support Agent
Вакансия № 26180335 в населенном пункте (городе) Рига, Латвия от компании "Social Discovery Group" на сайте Мультирегиональный Электронный Центр Занятости Населения (ЦЗН).
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Репутация компании "Social Discovery Group" в отзывах работников:
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Обязательное требование к опыту работы искомого сотрудника: 1–3 года.
График работы: удаленная работа.
Тип занятости: полная занятость.
Вакансия № 26180335 добавлена в базу данных: Среда, 8 мая 2024 года.
Дата обновления этого объявления: Суббота, 1 июня 2024 года.
| Рейтинг вакансии: 2,7 из 100 баллов |
Адрес вакантного места работы: Рига, Домская площадь, 2.
Работодатель предложит заработную плату по результатам собеседования с соискателем работы.
Our projects here at Social Discovery Ventures are expanding rapidly and we are currently seeking a Customer Support Agent to join our customer care dream team on a remote-work basis. We work with exciting and vibrant platforms such as dating sites, chat and streaming applications, as well as travel sites. This is a unique opportunity to communicate with international customers from all around the world!
About SDV
Social Discovery Ventures is one of the world's largest groups of social discovery companies, uniting more than 40 brands, an investment fund, and a venture studio. We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our products include both international dating sites operated by our subsidiary Dating Group and new social and entertainment apps built by SDV Lab. More than 180 million people across 100 different countries enjoy our technologies. We strive to have 10 times as many.
Our international team of 700 professionals and digital nomads works all over the world. Together we develop services based on new principles of communications with a focus on video streaming, AI technologies, and game mechanics. Among our products: iFriend, XOXO, Magnet, Tubit, BamBam, Dating.com, CupidMedia, DilMil, Once.
Are you the perfect candidate? Check here!
- You are fluent in English (other languages would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic and never hesitant to show initiative
- You have a ‘can-do’ attitude and you believe that ‘everything is possible’
- You can provide an outstanding quality service
So what is this role all about?
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
What’s being offered?
- An 5/2 shift from 9AM to 6PM (GMT+3) with days off during the week (not the weekend)
- Remote work from the comfort of your home
- The opportunity to sharpen your skills in high-quality international customer service
- Participation in informative seminars about the latest trends
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Opportunity to collaborate with social discovery visionaries and professionals with a background in launching global products.
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We develop innovative services within our own venture studio SDV Lab.
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We support the digital nomad culture and regularly send employees on trips around the world.
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A gamified gratitude system, where employees receive bonuses and exchange them for time off, branded gifts, or certificates. We also reward employees for outstanding task results and successful recommendations for open vacancies.
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